FAQ´s

How are your sizes determined?
We offer several different sizes of all of our products. The size of our square products represents the side length. The size of circle products represents the diameter. The rest of our products are measured from the greatest points of the product.

Where do I enter my coupon code?
Once you have added the item/items you would like to purchase to your cart, click view cart. This will take you to your cart page. Click Checkout. You should see the gift certificate discount code box. You enter your code in the box and click Apply. This should adjust your total.

Will my metal product rust?
Our black and white metal products are powder coated and cured in a 400 degree oven. As long as there aren't any blemishes exposing the actual metal, your piece is protected from the elements.
The CorTen Steel option is rusty when we ship it and will develop more beautiful orangebrown rust patina once you put it outside until the full coverage has developed.
The Stainless Steel option is not powder coated. It is literally the raw metal which we offer in a brushed finish.

Do you ship internationally?
We do ship internationally! 
All our shipments within Germany are free of charge. We have a flat rate shipping cost of € 9,90 to anywhere in the EU and WW for an approximately 35cm sign. All prices for larger sizes depend on the weight. The costs will show up during your order process.
 
Damage / Return Policy:
Due to the customization of our products, items cannot be returned to us for a refund. If you receive an item that is incorrect or you believe that a mistake has been done on our side, please contact us immediately at info@steelmonks.com and we will solve this problem quickly.

Can you create a custom design for me?
Abolutely ! We would love to create your unique and special sign for you. Just send us an email to info@steelmonks.com with your inquiry.

How Do I find out about special sales offers?
We have sales periodically, but we recommend subscribing to our newsletter. Sign up by clicking the "Newsletter" tab in the bottom right corner of your screen before checkout. We always mail out our special offers to our e-mail subscribers first!

I need an item for a special occasion. How can I guarantee that?
Since we ship our orders through different ways with DHL, we recommend that you order your item at least 2 weeks before you need it. Especially in Covid19-times where the mail companies all over the world face differnt kinds of challenges, delays are caused that we can´t influence. We realize this seems like a long time, but due to the personalization that is required to produce your item plus the shipping time, we recommend that you plan plenty of time in advance!

Which shipping service do you use?
We ship all our products with DHL.
Depending on your location, your package can take anywhere from 2-7 days to arrive once the label has been created. When your order ships, and your package is trackable, we e-mail you the tracking information so that you can keep a close eye on where your order is. Unfortunately we can not send all international orders with tracking numbers as it would be too costly for us. Some countries have shipping restrictions due to Covid19 at the moment also, which might cause delays. We do our best to get your beautiful sign to you quickly and whatever challenge we face with shipping we will always find a solution.

What colors do you offer?
We offer different color options for your metal decor items. The colors are as listed below:
Black - RAL 9005
White - RAL 9010
Silver - RAL 9006
CorTen Steel - original rust ( we send it in a prepared rusty condition )
Our powder coated items are run through a detailed process to ensure that the surface is prepared correctly and that the color finish lasts for a long time in an indoor or outdoor environment.

How thick is the steel used on your products?
Our products are cut out of 1,5 mm steel. This thickness was chosen to provide you with a solid and quality item, but isn't too heavy to hang on your wall or door!

How long does it take to ship an order?
The general turnaround time for most products is 1-2 weeks. The reason for this amount of time is that each item is unique and customized. We can not produce your item until we receive your order, so we have to build the items as they are ordered!
(Turnaround times can fluctuate depending on popular ordering seasons, amount of orders being produced). Please also keep in mind that shipping time can be another 2-4 weeks depending on where you live in the world.

Do I need to create a customer account?
You do not need to create an account if you do not wish to. You can check out as a guest. In this case we do not keep any of your detailed information.
 
My tracking shows delivered but I did not receive my order?
We can do everything on our part to find out about its whereabouts. Experience shows that research assignments always take at least 2 weeks. Perhaps in this case you can also contact DHL with your tracking number for support, sometimes the parcels are then simply in a post office nearby and waiting to be picked up.

Can’t find your answer?                                                                                Contact us here:
Please send an E-Mail to info@steelmonks.com