We ship with DHL within Germany and Post.AT within Austria.

The processing time is 7 -10 business days .

The shipping time is 3-5 working days .

We cannot produce your item until we have received your order, final design and payment.

(Processing times may vary slightly depending on popular order times and the number of orders produced.)

If your shipment is delayed, we can do everything we can to find out about its whereabouts.

If it has been more than 15 days since your order and you have not yet received your sign, please contact us here . ( https://steelmonks.com/pages/kontakt )

Experience has shown that research orders always take at least 2 weeks. In this case, you may be able to contact DHL with your tracking number for support; sometimes the packages are simply left in a post office waiting to be picked up.

We can be reached by telephone Monday to Thursday from 9 a.m. to 4 p.m. and Friday from 9 a.m. to 2 p.m. at + 49-221-630603790.

Or write us an email to info@steelmonks.com

* Please note: If you have not received a response to your email within 2 business days, please be sure to check your spam folder.